Billing details and credit card safety

Question:
How do you process my order and what currency will i be billed in? Plus is you store safe for me to use a credit card?

Answer:
All Store prices are set at Great British Pounds.
Australian Aura presently accepts Visa, Mastercard and Amex Credit cards. We also accept Paypal Payments which enables you to pay via dinners, Amex and cheques act. Australian Aura web store is 128 bit securely encrypted and certified safe for internet trading. Your credit card details are not stored by Australian Aura in anyway. All details are destroyed after we have processed your order. This is our protective measure for both you and us against fraud and theft.

Your credit card will be debited in Great British Pounds or the equivalent in your local currency at the current exchange rate. Your invoice which will arrive with your goods will be in GBP. In Saying this please don't let currency confusion stop you from purchasing. You will only ever be billed the equivalent in your nations currency of the Great British Pound. If you have a Question on this please feel free to Contact Us as we are here help best we can.

Shipping / Delivery Times

Question:
How much is shipping? How long will it take for me to receive my order? Do you deliver worldwide?

Answer:
Shipping costs at present are £10 GBP per pair. Delivery times : Dispatch times may be up to 3-5 days from the date you purchased. We choose to use Australian Post and their approx postage time is 7-14 days but may be slightly longer in the month of December and January. This is still a very short time to wait for a pair of these Hot Aussie items. We post goods to almost every country in the world for the same low £10 GBP postage costs.

Question: Can I exchange my boots or get a refund if im not satisfied?

Answer:
Australian Aura Only Sell Quality Products. But if you are not Satisfied with your Purchase i.e... you have ordered the wrong style or the sizing is incorrect . We will be only to happy to exchange your goods for another product as long as they are returned within 30 days of receiving your goods. They must be in New condition. Postage cost's for return's exchanges will be payable by the customer.

Money refunds will be granted less the initial postage costs £10...This also applies if you purchased while we were running a free postage deal as we still have to pay the initial postage cost . Also a re-stocking fee of £9 is payable if you choose to return your goods for a complete refund...This is not negotiable. So please ensure you order the correct product before you checkout.

We must be notified about any return product within seven day of receipt . All goods must be received back in their original packaging and in new condition within 30 days of receipt of goods. Please enclose comments on your request's to assure a faster turn around time. The Cost of return Shipping to and from will also be Payable by you . Please take the Time to ensure your order is Correct.

Return Address: Australian Aura : 3 balmoral ave Wesburn, Victoria, Australia, 3799

Question:
I've ordered boots at www.australianaura.com but ive decided I want to cancel the order if they have not been sent. Can I do this please?

Answer:
Sure not a problem as long as the boots have not been sent, If they have its out of our hands. But if we have not shipped your product and you still want to cancel that i fine. Please note if we have processed your payment for your order and you request your order be stopped then in this case their will be a cancellation fee of £6 GBP for administration and bank fees due to refunds that need to take place.

Privacy Policy:

At Australian Aura your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. Australian Aura have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.
How Do We Use the Information We Collect?
When you become an Australian Aura customer, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth.
Australian Aura will NOT share data with any trusted partners to help us perform statistical analysis.
Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.
Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
Site Security
All Australian Aura employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.
Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the www.australianaura.com site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Communication
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from Australian Aura
Supplementation
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our products.
Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. You can reach us via email at Contact Us

Boot Color

Question:
My boots don't seem to be the same color as the picture at www.australianaura.com ?

Answer:
All of UGG boot sheepskin hides comes from Australia. The leather is of extremely high quality. One thing to remember with Sheep skin leather is that the material will vary from hide to hide and from boot to boot. Color variations are common, every animal hide has unique characteristics which take on the dyes in the tanning process differently. We think this builds the character of our boots as no two are exactly the same. It is becoming more and more harder to source quality skins to make our boots as their is a Drought in Australia, Because of this drought the sheep we get our skins from are not eating very much and this reflects on the skin the sheep are producing.. so their could be possible slight seed marks from time to time on the hide. But in saying that we have people constantly siving through skins at the tannery to pick out the best ones to make these boots.

Discounts and Specials

Australian Aura aim to be the cheapest option for purchasing the Genuine Australian made UGG Boots and Australian sheepskin products. USA or UK residents can TAKE ADVANTAGE OF THE WEAK AUSTRALIAN DOLLAR. But if by chance you find a cheaper product, let us know, and we will definitely beat our competitors price. GUARANTEED. Buy direct from the Australian manufacturers and save.

Sizing

Ugg Boots are always made in full sizes. For accuracy purposes, we ask you to select your USA or UK & if you always wear a 1/2 size, Round UP to the next size. Remember Ugg boots should be snug , nearly tight at first as they will stretch slightly and mould to you foot as they wear in. We have a sizing conversion chat located on every product page to assist you.

Hello. Well I received my boots and i must say they are great! Thank you once again and you will be getting more orders as i want a pair every year.Thank you so much. becky_x_ormandy@hotmail.co.uk

Hi, just letting you know i received the boots and they're great! thanks so much for your great service tiffoyang@gmail.com

Geoff, just wanted to let you know I received my boots in the mail today and I want to thank you for your continued replies to my emails. Thanks Sarah smg1to3@yahoo.com

Just wanted to thank you for the boots. I bought them for my niece and she is thrilled with them. They are so much nicer than any of the ones here in the states. Just can not compare the two. Now all her friends want to order them too. Also, thank you for the prompt service.
Kris Lonardelli Klona513@aol.com

Dear Geoff i received my boots yesterday, thank you, they are beautiful and fit perfectly, i shall wear them with pride,yours most happily Adila Nasser, Dubai U.A.E deely@4x4motors.com
I appreciate you honesty you could of said it was because we gave you the wrong address and we would have been none the wiser.

Boots have arrived and are fab so thank you and when we've saved up again we will order another pair for our other daughter.
Thanks again for keeping us so informed about our order.
Regards Cathy manicmundys@btinternet.com

We have thousands of these testimonials. To chekout more happy customer reviews please visit our Testimonials Page