Refunds /Returns

Can I exchange my boots or get a refund if im not satisfied?

Answer:
Australian Aura Only Sell Quality Products. But if you are not Satisfied with your Purchase i.e.. you have ordered the wrong style or the sizing is incorrect . We will be only to happy to exchange your goods for another product as long as they are returned within 30 days of receiving your goods. They must be in New condition. Postage cost's for return's exchanges will be payable by the customer.

Money refunds will be granted less the initial postage costs ...This also applies if you purchased while we were running a free postage deal as we still have to pay the initial postage cost of £9. Also a re-stocking fee of £9 is payable if you choose to return your goods for a complete refund due to labor required...This is not negotiable. So please ensure you order the correct product. If you have something your not sure about please feel free to contact us.

We must be notified about any return product within seven day of receipt . All goods must be received back in their original packaging and in new condition within 30 days of receipt of goods. Please enclose comments on your request's to assure a faster turn around time. The Cost of return Shipping to and from will also be Payable by you . Please take the Time to ensure your order is Correct.

Return Address: Australian Aura : 3 balmoral ave Wesburn, Victoria, Australia, 3799.

I want to canel my Order before they ship

I've ordered boots at www.australianaura.com but ive decided I want to cancel the order if they have not been sent. Can I do this please?

Answer:
Sure not a problem as long as the boots have not been sent, If they have its out of our hands. But if we have not shipped your product and you still want to cancel that i fine. Please note if we have processed your payment for your order and you request your order be stopped then in this case their will be a cancellation fee of £4 for administration and bank fees due to refunds that need to take place.